Team Member Of The Year - Front Of House

Who is the character in this story that you are wanting to nominate for this Award? 
Nominees in this Award category are likely to be team members who have direct daily contact with our guests such as, Reception, Bar, Restaurant, and those running Meetings and Events. 

Set the scene. What’s the story behind this nomination? 
Why do you want to nominate this character?  
What did they do to catch your attention?  
What is extraordinary in their personality or behaviours that deserves this recognition? 

Think about the blurb on the back of a book that has you wanting to read more. That is what we are looking for. 

Ok. So, let’s get into a bit more of the action… 
This character will have demonstrated positive, practical actions to have you nominate them which can be backed up with any number of facts. Here are a few examples:

- Revinate/Reputation scores that they have specifically had a hand in which will be the key factor in getting the judges’ attention?  
- What recognition internally have you or others given this individual? 
- What recognition might they have received if working with Brand KPIs in some of our hotels? 
- TripAdvisor positive comments. How has their Welcome and/or actions been described? 
- Scores from Audits 

Don’t feel limited by these examples. You are bound to have other ways of demonstrating what has been achieved for you to make this nomination. Use whatever evidence will make the biggest impact in showing the outcomes of their actions. 

So, let’s get you to the Nominations Process!