Terms and conditions

QHotels Breakaway Club terms and conditions are as follows. Please note that each quarterly  offer is different, includes different extras and therefore we will produce additional terms and conditions for these offers.

1. The £20 joining fee is non-refundable and non-transferable.

2. Members must be over the age of 18 and a UK resident.

3. If you lose your membership card, call 0845 0345 777 and request a new one.

4. On telephone bookings you will be asked to quote your Breakaway Club membership number to make sure you are eligible for Breakaway Club packages.

5. You may be required to present your Breakaway Club card and membership number at the hotel.

6. All member benefits and offers are subject to availability and valid only when booking through QHotels.

7. There are no cash alternatives to the benefits.

8. All member benefits and offers are based on a minimum two consecutive night stay, except the Sunday Escape offer, which is valid for one night stays only.

9. A non-refundable 25% deposit is required to secure Breakaway Club packages (except on the Sunday Escape deal or any other promotional package when full prepayment is required) and the balance is payable on check out. You are allowed to cancel your booking up to 12noon on the day, however you will lose the 25% deposit paid. If you fail to arrive or you cancel your reservation after 12 noon on the day of arrival, you will be charged for your first night's accommodation (minus your 25% deposit). Please note that Breakaway Club payment terms are only applicable on Breakaway Club offers and other promotional package offers i.e. attraction breaks. If you book on a fully pre-payable advanced purchase or saver rate then these breaks will be non-refundable. On a flexible rate, you have until 12 noon on the day of arrival to cancel your stay.

10. Breakaway Club members can alter their stay i.e. date or hotel once only on specific Breakaway Club two-night promotional offers. This must be actioned before 12noon on the day of arrival. If the existing offer/promotion is not available on the new amended dates we will offer the next best deal. Please note on the Sunday Escape package, you can only alter the date of your stay. You cannot alter the chosen hotel.

11. We will mail you with newsletters, which will include details of special offers, Early Booking Bonuses, Dining Vouchers and Money-Off Vouchers. The offers and voucher values may change according to season.

12. QHotels will not take any responsibility for any third party offers

13. The membership card is not a credit card, cheque guarantee or payment card of any kind and remains the property of QHotels.

14. By providing your postal and/or email address you are granting QHotels permission to contact you with newsletters, offers and information that we think is of interest to you.

15. Member benefits are subject to change. We will endeavour to advise you of any changes to benefits when you call and in your newsletters.

16. It may take up to 8 weeks to process your application.

17. The Midland offer bed and breakfast breaks only

18. We do not accept any liability for any third party offers.

19. Please note Breakaway Club packages cannot be used in conjunction with any other offer or promotion.

20. All packages including the Sunday night escape are based on two people sharing a standard double or twin bedroom. Supplements apply for any upgrades.

21. *The £99 Sunday night escape package rate is subject to availability and based upon two people sharing a standard double or twin bedroom. The Sunday night escape includes breakfast and an evening meal for two guests. Please note you will receive a £26 per person allowance in the restaurant for a three-course evening meal. The Queens will only be offering a bed and breakfast break for £72 per room, subject to availability. The Midland will only be offering a bed and continental breakfast break for £80 per room, subject to availability. Sunday night escape offer excludes Slaley Hall, Oulton Hall, Dunston Hall, Belton Woods and Mottram Hall.

22. Any information will be held by QHotels in accordance with UK Data Protection law.

23. Breakaway Club membership benefits and Breakaway Club exclusive offers exclude Cameron House.